CTS Tours is the trading name for the wholesale department of China Travel Service (N.Z.) Limited, one of the twenty two overseas branches of China Travel Service (Hong Kong) Ltd, a company with an unrivalled reputation for innovation and experience since 1928. There are now hundreds of offices throughout Asia offering local support and customer service on a 24/7 basis.
Lisa Li, General Manager, opened the New Zealand branch in 2000 filling a gap in the market as an increasing number of business people started attending trade fairs in China. CTS is the official agent for the Canton Fair and many of the trade fairs throughout the country because it negotiates substantial discounts from travel suppliers, thereby offering the best value for money due to its large purchasing power.
Supported by the extensive CTS network with hundreds of offices throughout Asia, CTS is unique as a leading vertically integrated tour operator in New Zealand for outbound and inbound travel services. The majority of staff are of Asian heritage and so can provide local expertise with special consideration of all that would be of interest to New Zealanders. Liaising with our dedicated partners in Asia ensures that our operations are considerate of and sensitive to the demands and specific interests of each traveller.
The business model of CTS NZ has evolved over the past decade because ethnic Asian Kiwis are aware it is the largest travel company in Asia and their money is secure with a reliable company. There are 11 CTS retail branches throughout NZ offering bilingual customer service. The company is an effective distribution network because CTS acts as a consolidator for a large number of Asian airlines.
CTS NZ is bonded with the Travel Agents’ Association of New Zealand (TAANZ), a member of the International Air Transport Association (IATA); Inbound Tour Operators Council of New Zealand (ITOC), Auckland Chamber of Commerce and New Zealand China Trade Association to maintain a very high level of product and service standards; as well as Qualmark certification.